FAQs

FREQUENTLY ASKED QUESTIONS

Please be advised All orders are customized based on your selection and will take 7-14 business days to create. Your order will be shipped up to 14 business days after you place your order. This does not include weekends or holidays. We begin creating your unique unit immediately upon payment. Please read the entire FAQ below and email us at Customerservice@kaoir.com if you need additional information.

How do I know if my order has been shipped?
When your order is ready to be shipped, you will receive a shipment confirmation email. We ship via USPS Priority mail with signature confirmation. The majority of our orders are shipped within 7-14 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated after 48 hours, please email customerservice@kaoir.com.

Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 20 business days or more to arrive. If this time has passed, and your order has not been delivered, please email us at customerservice@kaoir.com.

If you have not received an email with your tracking number after 14 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Disclaimer: Priority mail can take 3-7 days longer than normal to deliver during the holidays (especially during the months of November/December and February/March). KA’OIR is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed. We only ship to the address entered in PayPal’s checkout. Please be sure to select a different shipping address if it is different from the billing address.

International Orders

We ship Internationally/Worldwide. We also ship to AFO/FPO (Military) addresses. Please be aware some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs as the package may be held there. KA'OIR is not responsible for any customs or duty charges that may occur. Priority mail can take 3-7 days longer than normal to deliver during the holidays (especially during the months of November/December and February/March). KA’OIR is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames.

How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Longer delays may apply depending on volume and time of year. Our website and social media pages will update if there are delays.

After my order is submitted, can I make changes to it or cancel it?

We will attempt to make the change to your order within the same day your order is made. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, we’re sorry, but we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email CustomerService@Kaoir.com.

What will happen if my package is undeliverable to my address?

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at CustomerService@Kaoir.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or resending the order. Please be sure to enter your shipping address in PayPal correctly to avoid delays in receiving your order. We do not refund shipping fees.

How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions, please email us at Customerservice@kaoir.com.

What payment options do you accept?

We accept payments via Credit Card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. You do not need a Paypal account to place an order. Please be sure your billing and shipping address match your card in PayPal to avoid delays. We’re Sorry, We Do Not Accept: CODs, Layaway plans, Personal Checks, or Money Orders.

**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will notallow us to ship your order until they verify your payment has cleared.

Is KA’OIR HAIR website safe?
At KA’OIR HAIR, we understand how important security is to you. When you place an order at www.kaoirhair.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

Does anyone else see the information that I provide to KA’OIR HAIR?
We respect your privacy. The information you provide will not be given to any third party.

Where can I buy KA’OIR HAIR near me?

At this time, purchases can only be made online at www.Kaoirhair.com. We are not accepting wholesale orders or affiliate sales reps at this time.

KAOIR HAIR Care Instructions/Tips:

You can gently wash your lace wig if you've used hair products on it, such as spritz, gel, mousse, etc. Please use quality hair products to keep hair soft. Wigs can be stored on a wig head with T-pins to keep it in “ready to wear” shape or use the KAOIR pouch the unit arrived in. Please consult a professional hairstylist if needed. Below are tips/instructions for caring for your wig:

1. Lightly Detangle hair before washing.
2. Wash with a mild shampoo in cool water. Rinse thoroughly and condition only when needed.
3. Pat dry excess water with a cotton towel and allow hair to air dry..
4. Comb curly hair gently with a wide tooth comb from the ends to top.base.
5. Curly hair may need to be wet/moisturized often to keep from tangling, frizzing and matting.
6. Use a heat protectant to protect your hair when straightening/curling.
7. Wash hair immediately after swimming in chlorine or salt water.
8. Avoid using hair products with high Alcohol content like Spritz, Hair Spray, gels etc. These products can damage the hair causing breakage and/or shedding.
9. We highly recommend wrapping your hair with a silk or satin scarf or bonnet. This will help to prevent friction to avoid breakage and/or shedding.
10. Never sleep on wet hair. Make sure the hair is completely dry before going to bed.

Do you offer Promotional/Coupon Codes?
Periodically, KA’OIR HAIR will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale items. Any current codes CANNOT be applied to a previous purchase. Adjustments will not be made. The coupon code is entered at checkout. To ensure you are notified of any new items, sales and promotions please join our mailing list and follow our social media pages.

What is your return policy?
ALL SALES ARE FINAL . All orders are customized based on your selection and will take 7-14 business days to create. Due to the nature of this product, we do not give refunds, exchanges or credits for any reason. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQ prior to making a purchase. Once we receive your order we begin processing the order immediately. Please be sure you have chosen the correct style, color and length before checking out. We do not offer any warranties, guarantees or repairs. We are not responsible for a wig that does not fit. We are also not responsible for variances in color caused by monitor settings or photographs . Custom wig colors are made to order. Once the order is submitted, the order cannot be changed. The custom color you choose will be as close as possible to the photo you attach. We will do our very best to match the color, however there is no guarantee the color will be exactly as your reference photo or description. By completing your purchase, you agree to these terms. Please email customerservice@kaoir.com
for any other questions or concerns.

What if my order is incorrect or is missing an item?

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order, please email us. Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new and unused condition. If the incorrect item has been worn, opened or removed from packaging, we will not be able to accept the return/exchange. To return incorrect items, please mail it back to the return address listed on your packing slip or box.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, KA’OIR HAIR will not be responsible for the items.

*We reserve the right not to accept certain damaged or incorrect items.

Additional information regarding orders:
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

INTELLECTUAL PROPERTY RIGHTS:
The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled by KA’OIR Hair and Keyshia KA’OIR. Except as otherwise provided in these Terms
and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. The use of the name or photos of KA’OIR, KA’OIR HAIR, KEYSHIA KA’OIR cannot be used as a hashtag (#) to promote or sell an item not endorsed by KA’OIR or Keyshia KA’OIR via social media. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights. How do I get more information about Keyshia KA’OIR?
Please visit her website, www.KeyshiaKaoir.com or follow her on social media @KeyshiaKaoir